CLEANING YOUR CARPET: WHAT YOUR PROFESSIONAL SHOULD DO FOR STAINMASTER IN CLARKSVILLE, MD

 

CLEANING YOUR CARPET: WHAT YOUR PROFESSIONAL SHOULD DO
Q: Why is professional cleaning important?
A: When vacuuming no longer removes all of the soil, or you have not been able to remove stains following the 
Stainmaster recommended carpet care and cleaning procedures in the brochure, it‘s time to have your carpet 
cleaned by a trained and qualified professional cleaner. A reputable professional cleaner knows the latest 
information on carpet construction, carpet care products, and safe, effective cleaning methods to help maintain 
carpet beauty. For this reason, we recommend, and our warranties require, periodic professional cleaning. See 
the Stainmaster warranty brochure for these specific professional cleaning requirements.
Q: How often should my carpet be cleaned?
A: We recommend professional cleaning at least every 12 months.
Q: Is more frequent cleaning recommended with lighter carpet colors?
A: Lighter carpet shades, combined with the degree of soil build-up and the amount of traffic in the home, may 
require a more frequent cleaning schedule.
Q: Which cleaning method is recommended?
A: Most professionals use hot water extraction, which is more commonly known as steam cleaning. Other 
cleaning methods include absorbent pad or bonnet cleaning, rotary shampoo and dry foam powder. Wet or dry 
methods, properly done, are acceptable for regular maintenance cleanings. See your warranty for additional 
requirements pertaining to the Texture Retention Warranty.
Q: What should my professional cleaner know?
A: Make sure your professional cleaner knows and follows these guidelines:
1. Cleaning Requirements
Vacuum thoroughly
Professional cleaning methods, such as hot water extraction (steam cleaning) or other wet or 
dry methods, properly done, are acceptable
Regardless of method, immediate maximum residue removal is critical
If solvents or pre-spotters are needed, first do a general cleaning and then, if necessary, spot 
clean
2. Cleaning Solutions
pH must be 10 or less
Must not contain any cationic agent as found in many bactericides, biocides, anti-stats, pesticides, 
etc.
Use only enough solution to assure maximum cleaning and minimum residue
3. Topical Treatments
To maintain the warranty for Stainmaster warranted carpet, only approved topical treatments 
may be used
DuPont Teflon® Advanced Carpet Protector is recommended (but not required for warranty 
service)
Silicones are not recommended and should not be used
For information not covered here, or to ask a question, phone 1-800-438-7668.
Q: Is do-it-yourself carpet cleaning okay?
A: Professional cleaning is recommended for any carpet. If you decide to do it yourself, carefully follow these 
guidelines:
Follow the manufacturer‘s directions carefully. Avoid the use of excess detergent, as too much 
detergent causes resoiling. Thorough rinsing is critical to cleaning success.
Use only cleaning solutions which are acceptable for use on stain and soil resistant carpet. 
Cationic or chemicals with a pH greater than 10 should be avoided. Their use may void 
Stainmaster warranties.
However, professional cleaning is recommended at least every 12 months
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