CLEANING YOUR CARPET: WHAT YOUR PROFESSIONAL SHOULD DO
Q: Why is professional cleaning important?
A: When vacuuming no longer removes all of the soil, or you have not been able to remove stains following the
Stainmaster recommended carpet care and cleaning procedures in the brochure, it‘s time to have your carpet
cleaned by a trained and qualified professional cleaner. A reputable professional cleaner knows the latest
information on carpet construction, carpet care products, and safe, effective cleaning methods to help maintain
carpet beauty. For this reason, we recommend, and our warranties require, periodic professional cleaning. See
the Stainmaster warranty brochure for these specific professional cleaning requirements.
Q: How often should my carpet be cleaned?
A: We recommend professional cleaning at least every 12 months.
Q: Is more frequent cleaning recommended with lighter carpet colors?
A: Lighter carpet shades, combined with the degree of soil build-up and the amount of traffic in the home, may
require a more frequent cleaning schedule.
Q: Which cleaning method is recommended?
A: Most professionals use hot water extraction, which is more commonly known as steam cleaning. Other
cleaning methods include absorbent pad or bonnet cleaning, rotary shampoo and dry foam powder. Wet or dry
methods, properly done, are acceptable for regular maintenance cleanings. See your warranty for additional
requirements pertaining to the Texture Retention Warranty.
Q: What should my professional cleaner know?
A: Make sure your professional cleaner knows and follows these guidelines:
1. Cleaning Requirements
Professional cleaning methods, such as hot water extraction (steam cleaning) or other wet or
dry methods, properly done, are acceptable
Regardless of method, immediate maximum residue removal is critical
If solvents or pre-spotters are needed, first do a general cleaning and then, if necessary, spot
2. Cleaning Solutions
pH must be 10 or less
Must not contain any cationic agent as found in many bactericides, biocides, anti-stats, pesticides,
Use only enough solution to assure maximum cleaning and minimum residue
3. Topical Treatments
To maintain the warranty for Stainmaster warranted carpet, only approved topical treatments
may be used
DuPont Teflon® Advanced Carpet Protector is recommended (but not required for warranty
Silicones are not recommended and should not be used
For information not covered here, or to ask a question, phone 1-800-438-7668.
Q: Is do-it-yourself carpet cleaning okay?
A: Professional cleaning is recommended for any carpet. If you decide to do it yourself, carefully follow these
Follow the manufacturer‘s directions carefully. Avoid the use of excess detergent, as too much
detergent causes resoiling. Thorough rinsing is critical to cleaning success.
Use only cleaning solutions which are acceptable for use on stain and soil resistant carpet.
Cationic or chemicals with a pH greater than 10 should be avoided. Their use may void
However, professional cleaning is recommended at least every 12 months